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ITIL Foundation : ITIL 4 Edition (9780113316076)

The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world while serving as expert reference guidance for solving day-to-day problems. It is fully aligned with the ITIL 4 Foundation exam and is ideal guidance for IT professionals who require an understanding of the ITIL 4 framework and how to apply it to the modern digital world. Product details Format Paperback | 212 pages Dimensions 213.36 ...
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We Can't Talk about That at Work! : How to Talk about Race, Religion, Politics, and Other Polarizing Topics (9781520076324)



Politics, religion, race - we can't talk about topics like these at work, right? But in fact, these conversations are happening all the time, and if they aren't handled effectively, they can become even more polarizing and divisive, impacting productivity, engagement, retention, teamwork, and even an employee's sense of safety in the workplace. But in this concise and powerful book, Mary-Frances Winters, a thought leader in the field of diversity and inclusion, shows you how to lay the groundwork for having bold, inclusive conversations - conversations that address those difficult topics in ways that bring people together instead of driving them apart. Through the exercises and tools Winters offers here, you can prepare for the process of having these conversations effectively and ethically. And although major issues are unlikely to be nicely and neatly settled in just one conversation, if you combine diligence, good intentions, careful introspection, and patience, success is within yo ur g rasp!


Product details

  • CD-Audio
  • 140 x 124 x 10mm | 45g
  • United States
  • English
  • Unabridged
  • Unabridged
  • 1520076320
  • 9781520076324


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